Manila, Philippines—July 6, 2015 – Teleperformance, the world’s leading provider of outsourced customer experience management services, received its fourth consecutive Frost & Sullivan Asia Pacific Contact Center Service Provider of the Year Award.
Mark Pfeiffer, Executive Vice President of Teleperformance Global Management Team, accepted the award on behalf of Teleperformance at the 2015 Frost & Sullivan Asia Pacific ICT Awards banquet held at The Westin Singapore on June 17.
The Frost & Sullivan Asia Pacific ICT Awards program recognized Teleperformance for demonstrating best practices in the business process outsourcing (BPO) industry – showcasing diligence, commitment, and innovation in its business strategies to advance in the global marketplace.
David Rizzo, Teleperformance Asia Pacific President, expressed his gratitude for the award. “We are honored to receive the Asia Pacific Contact Center Outsourcing Service Provider from Frost & Sullivan, a leading growth consulting company. It really motivates us to continue to provide all of our clients with the very best solutions and overall performance levels in our industry to ensure a great customer experience on every interaction.”
Krishna Baidya, Head of Customer Contact Research at Frost & Sullivan commented on Teleperformance’s fourth win, “Over the years, Teleperformance has stitched together a remarkable story that highlights outstanding business goals and growth, client portfolio, satisfaction and retention levels, new service creation and geographical expansion.”
Moreover, Teleperformance was commended by Frost and Sullivan for its people-centric culture, advanced technology, strong partnerships and sound proprietary platforms for its clients, which all contribute to an outstanding customer experience.
Frost & Sullivan is a world leader in growth consulting, technology and market research, mega trends, training, and corporate strategy. Founded in 1961, the company has more than 40 global offices with over 1,800 industry consultants, research analysts, and economists.